About shipping

Shipping costs are always included in your shopping cart total. We offer free delivery service over $40.

If your country is not featured in the list, we currently do not ship to that destination. We are working our best to expanding to more countries.

You will receive your order in 5-10 days with tracking information. Please allow extended delivery time if the package is inspected by the customs.

XPEPMALL uses our trusted shipping partners for international shipping. The third-party courier for domestic shipping is decided by our shipping partners thus XPEPMALL could not select or guarantee which courier would be used.

Delivery countries and regions:

North America:

United States（Shipping time：6-8 working days）

Canada（Shipping time：8-12 working days）

Asia:

Taiwan，Malaysia, Philippines, Singapore, Thailand，Indonesia（Shipping time：4-6 working days）

Japan, South Korea （Shipping time：5-7 working days）

Saudi Arabia, United Arab Emirates,Qatar, Kuwait, Oman,Bahrain,（Shipping time：8-15 working days）

Australia:

Australia （Shipping time：8-15 working days）

Europe:

UK, Germany, France, Italy, Spain, Portugal, Netherlands, Poland, Sweden, Belgium, Denmark, Czech Republic（Shipping time：8-12）

How long will it take for my order to be shipped?

Our warehouse operates all week with the exception of national public holidays. Our goal is to ship all orders within 48 hours after payment has been received and accepted. However, delays can occur if we are waiting for a product to be re-stocked or if there is order information that needs to be updated by the customer.

Once your shipment has left our warehouse, you will receive a separate email containing your tracking number and information on where you can trace your parcel.

Please check your email’s spam or rubbish folder if you cannot find the email. Also, do not hesitate to contact our support team at info@xpepmall.com if you have any questions regarding your order!

Incorrect Shipping Address

It is important to be meticulous when providing a shipping address for your order – always double check the information before completing your order! This is because if a shipment has left our warehouse with an incorrect address, we cannot guarantee that it will be delivered.

In case of an incorrect or incomplete address, we will send an email asking for address correction. The parcel might be discarded if no response was received within the time frame. In this case, we cannot issue any refunds or reships.

If you do notice a mistake on your address while we are processing your order, please send us an email at info@xpepmall.com as soon as possible, so that we can alter it before it leaves our warehouse.